WOW Face Mask

Refund & Returns Policy

• 1. Overview

  We want you to be happy with your purchase. If you’re not satisfied, you may be eligible for a refund, exchange, or store credit in line with UK consumer rights.

  2. Returns

  • You have 14 days from receiving your order to request a return.

  • Items must be unused, in their original packaging, and in the same condition you received them.

  • Certain items (e.g., perishable goods, personalised products, digital downloads) are non-returnable unless faulty.

  3. Refunds

  • Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 14 days.

  • Shipping costs are non-refundable unless the item is faulty or incorrect.

  4. Exchanges

  • We replace items if they are defective or damaged. If you need an exchange, contact us within 14 days of delivery.

  5. How to Return an Item

  • Email us at [your email] with your order number and reason for return.

  • We’ll provide instructions and a return address.

  6. Your Legal Rights

  This policy does not affect your statutory rights under the Consumer Rights Act 2015.

Please allow 3-5 working days for delivery